With Bizographics, ZoomInfo unveils a novel step toward more targeted b-to-b marketing

It’s a silly name but a sound concept: Segment the registered users of your site by industry, company, title, education, seniority and role within the company. For good measure, throw in some traditional demographic items like location and gender. ZoomInfo calls this bizographics, or business demographics. The new ad offering was just announced to the press, and at the ad:tech New York internet marketing conference.

In his most recent blog entry, senior ZoomInfo VP Russell Glass gives the following example of how bizographics can precisely focus an online ad’s viewers: “[a company offering an elite credit card] would have the ability to place advertising in front of users that fall within the “senior executive” bizographic, and focus messages based on this targeting — i.e, ‘CEOs now hear this.'”

Frankly, I don’t see that as being the best example of the power of this new ad platform, because the same ad buy could be made on sites specifically visited by senior executives. But I certainly see the potential. For much of my career I’ve yearned for a way to reach, say, “service industry executives with HR responsibilities.” If ZoomInfo’s system can allow for that type of pinpoint marketing, I see bizographics succeeding in spite of its unfortunate name.

Update 11/06/07: ad:tech is the stage for another, and similar, announcement. Facebook certainly has its share of user information to mine for ad value. Today one of CEO Mark Zuckerberg’s big announcements was the launch of an ad platform called Social Ads. This targets ads based on member profile data and “spreads” these ad virally. It appears to be a B-to-C version of Bizographics. One that naturally has far greater reach. Scratch both of those statements. A clarifying article on 11/07/07 talked about what makes Facebook’s offering unique from other ad platforms. It doesn’t necessarily make for far-reaching ads. But their impact could be much greater, due to a word-of-mouth effect.

Radiohead and Fake Science meet differing fates in the DRM-free tar pit

This week two emails hit my Inbox within hours of each other. The first was from the site selling Radiohead’s latest CD via download. It was confirming my order, with a specific price tag that was more of a surprise to them than me, since it was I who chose it a few minutes earlier, during the ordering process.

News on the street, and from Radiohead management, is that tens of thousands of others played the same “Name your price for this CD” game, at a level equating to a little more than $8 US. (11/9/07 Update: The real figure appears to be only half of that $8 estimate.) Not too shabby — especially since there was no DRM (anti-pirating protection) on the downloads, and the band was basically doing the digital equivalent of busking: Opening their guitar cases to collect whatever money listeners want to throw their way. (They also sell a fixed-price, $80 “Disk Box” for Radiohead completists.)

The second email was from a small, audacious music store site that announced it was closing shop. FakeScience.com is a source I’ve enjoyed for fun, mostly ambient electronica.

At $5 an album, their DJ artists — with names like Dr Toast — provide perfect musical soundtracks to knowledge working and long drives. Here is what the email from the gang at Fake Science had to say:

It is with a heavy heart that we must inform you that on November 1st, 2007 we will be closing the Fake Science Music Store. Fake Science was originally started as a labor of love by four friends who had an idea to help share music with people like you and has since grown into the online music resource it is today. However, we evaluated the amount of investment that it would take to keep the store running, as well as making necessary upgrades to keep the Fake Science standards high. We came to the realization that none of us could realistically keep the commitment due to the weight other important things in our lives, such as families, day jobs, and even other side projects.

This sounds like the explanation I’ve heard many times from musician friends, when they announce that their garage band is breaking up after graduation. The explanation is always sincere — and quite valid, considering the economics of music.

But doesn’t the long tail mean that everyone with talent has a shot at recording stardom, or at least economic viability?

Aside from “families, day jobs,” etc., what caused Fake Science to sink into the DRM-free equivalent of the prehistoric tar pits, while Radiohead’s experiment has — by all accounts and speculation — flourished? I believe economist and author Tyler Cowen nails it. He provides five reasons in his Marginal Revolution post:

  1. Radiohead is an indie cult band with extreme loyalties from its partisans and the possibility of attracting more such partisans by seeming “cool.”
  2. Radiohead peaks high on the charts (#3 for their last release, if I recall…) but I believe they sell the product pretty quickly and don’t have a long run at the top. Again, they’d like to widen their fan base.
  3. Radiohead’s gambit has reaped enormous publicity, but this won’t be the case next time.
  4. Many donors will give to a highly visible “cause of the month” (remember the outpouring of support for the tsunami victims?) but they won’t necessarily give on a regular basis.
  5. Radiohead probably has an especially high ratio of touring to CD and iTunes income; see #1. This scheme is a natural for them but not for Kelly Clarkson.

Do read the comments of this blog entry for some interesting clarifications and opposing views. Nonetheless, I think Cowen’s points are all valid.

What’s more, I’d like to add a #6 to the list. Another reason why struggling artists won’t be reaping the benefits of this Radiohead “donor” experiment is what I’ll call The Prius Factor. A recent New York Times article points out that part of the tremendous success of the Toyota Prius hybrid is that it was built to be nothing but a hybid. This is in stark contrast to the major hybrid offerings by Ford, Honda and GM’s Saturn, where they started as traditional internal combustion vehicles. You have to look for a small badge on the trunk or side panel to know that any of these other cars is an environmentally friendly gas/electric hybrid.

That suggests, according to the article, that the Prius has become an “issue bracelet.” It’s a theory supported by research reported in the same Times piece:

… More than half of the Prius buyers surveyed this spring by CNW Marketing Research of Bandon, Ore., said the main reason they purchased their car was that “it makes a statement about me.”

In the weeks to come, people will be hearing songs from Radiohead’s (quite good) In Rainbows. Those who are fans will undoubtedly be asking the person playing this CD: “So what did you pay?” Like the overtly hybrid Prius, it’s an easy conversation-starter. Surely, Radiohead’s CD will be the catalyst for many a new friendship or hook-up.

This is bad news for the relatively unknown Dr Toast, and other Fake Science musicians. But there is hope that this business model could quickly morph to benefit all artists, given the accelerated Darwinian ecosystem of the internet. (And according to a fun NOFX song, dinosaurs will die).

Oh, and there is one final thing Tyler Cowen nails in his assessment: Kid A truly is Radiohead’s best album so far. Which just goes to show that even respected economists can’t resist sounding cool with a little musical name-dropping.

Unilever discovers, then embraces, the power of online social media

As a marketer I read too many cases about companies who do one of the following:

  1. Ignore the power of online social media, in spite of their brand being ideal for its careful use
  2. Run headlong at this Web 2.0 phenomenon, throwing caution to the wind, only to do more harm than good to their brand

danah boyd [sic], the well-known anthropologist and “youth and technology” expert, gives a very personal account of the spread of Unilever’s Dove Evolution campaign. It’s a case study for how an exceptional marketing idea can gain legs through sites such as YouTube.

In the post she recounts how she was acting out of what she perceived as the public good, and not as some shill for the brand. Truly inadvertently, she says that she became “a marketer’s dream.”

I agree. But what still amazes me is that similar efforts for less savvy brands would be viewed by their stewards as unacceptable — nothing more than the unauthorized spread of their content.

These folks would look at the Danah Boyds of the world as more of a nightmare than a dream. Go figure.

OK Computer: What is this CD worth?

One thing you have to say about the changing business model for the music industry: It gets people talking! My post a while back about how this change is bringing musicians back to their “roots” as street corner buskers generated a lot of great comments. This post on the Freakonomics blog last month has generated 81 comments and counting! Now Radiohead, the popular alternative (oxymoron?) recording act has upped the ante, and in doing so has kicked discussion into high gear. They’re asking fans to determine the cost of their new downloadable CD.

According to this piece in Music News, Radiohead is releasing their DRM-free CD online and letting fans determine its monetary worth:

Radiohead said its seventh studio album “In Rainbows” would be available from Radiohead.com from October 10 in MP3 format, meaning it can be played on all digital devices. In the latest twist in the move to digital music, fans can choose how much to pay, or can pay nothing if they prefer.

If this scares you, you’re probably a record label, or some other member of the entrenched (many would say hidebound) music industry. Conversely, if you’re smiling, you’re probably like me: A fascinated observer of how technology is shattering pricing constraints and distribution barriers between artists and those who appreciate them. And did I mention I’m also a huge Radiohead fan? My smile just grew into broad grin.

Maybe, as a show of support, I’ll pay more than the cost of their physical CD (which will be distributed through conventional channels).

For instance, I might pay as much as I’ve ever paid for one of those glorified coasters. I’m guessing that was $18, ponied up sometime in the late 1990s. The CD that 18 bucks got me was, I’m sure, packaged in a crack-prone jewel case, and came complete with booklet featuring unreadable mousetype lyrics and liner notes. I’ll certainly miss that royal treatment.

For once I’ll be opening my wallet without feeling fleeced. That sounds pretty terrific.

Boost web conversions by greeting search engine visitors with unique content

How often do you come across an account of the same new, breakthrough idea from two different sources within 24 hours? That happened to me this weekend, and even if I had just seen it once I would have found the idea extraordinary. First, I read how Offermatica provides a content management solution that helps with multivariate testing of offers and copy. From what is learned, customized content can be delivered in real-time, based on behaviors. Offermatica CEO Matt Roche describes a novel application of this tool in a MediaPost blog interview:

[With the client site, MusicFriend.com] when someone comes to the home page [from a search engine] we know nothing about them, so they get the home page. What if we repeat the keyword that they searched on to get there, just show similar information? That increased the conversions. We repeat your keyword so you have a connection. Then we install affinity targeting that says when you go to the drums section and come back to the home page it will show you more drum offers. It increased the conversion rate in double digits on all the categories where we did category affinity.

The emphasis was my own. Double digit conversions?!? What a great trick.

Then I read Todd Friesen’s piece describing the same technique, in the July, 2007, print edition of Online Media, Marketing and Advertising (OMMA — and yes, it’s also a MediaPost publication). Phrased a different way, it suggests the same brilliant strategy:

… Did you ever notice how most brand traffic lands on your home page? Even product terms that contain branded verbiage often get a home page ranking ahead of a product page. Most home pages are pretty generic and usually run creative speaking to a straight brand message or weekly deal. How do you refine that on the fly to positively impact conversion? With a good multivariate tool, it’s relatively simple.

Some tools have the ability to recognize a search engine referral and identify the search term to define the creative displayed in the marketing modules on the home page. SEO managers then populate the “hero image” with a product related to the search and then load the complimentary products into the secondary marketing modules.

It is standard practice to do something like this with pay-per-click ads. We create customized landing pages that repeat the keyword phrase used in the search. This idea extends that landing page mentality to organic search results.

There is conjecture that the radio was invented in several places around the world at the same time. I suspect there will be similar arguments as to whom originated this simple and elegant way to improve the user experience for people arriving from search engines. All I can say is, I’ll glad I learned about it at all, so I can begin testing it with some of my clients.

Any readers who are already using this technique?