You’re it: Tagging, social bookmarking and marketing

If the internet is getting smarter, it is only because we are being carefully watched. The video Web 2.0: The Machine is Us/ing Us brilliantly demonstrates what I mean. It shows an internet that has become more valuable by connecting us through observed preferences.

A link to the Web 2.0 videoThose preferences are observed through our past behavior — always the best predictor of future action. The video explains: “100 billion times per day, humans are clicking on a web page … teaching the Machine what we think is important.”

I recommend you follow this video, by Michael Wesch of Kansas State University, through to its completion. The payoff is fascinating and sobering.

Some of this behavior is passive.

Merely clicking on a web page, for example, is something that even my mother does. She needs no special training or instruction. Yet systems such as the recently unveiled Google Personalized Search are improving her browsing experience by customizing content based on her past searches — and even her web browsing history.

Don’t think this has gone unnoticed by those in the search engine optimization business. Google Personalized Search is a major shift in the optimization game, a phenomenon that’s sending us all back to our playbooks.

Other behavior is more active.

Specifically I’m talking about the type of tagging that takes place in online social networks. According to a recent Pew research study, “28% of internet users have tagged or categorized content online such as photos, news stories or blog posts.” On any given day, this report says that 7% of internet users have tagged or categorized online content. To put that in perspective, that’s seven times the number of people who on that day have listened to a podcast.

So who is doing all of this tagging? Not surprisingly, they’re more likely to be under 40, with higher than average incomes and education levels.

Pew has no way to report on whether this tagging behavior is growing in popularity. This was the organization’s first ever research on tagging. But Hitwise reports that sites that enable tagging, such as Del.icio.us and Flickr, are gaining in popularity.

In just three months, according to Hitwise, Flickr grew in popularity by 140%. By that I mean that visits to this photo sharing site accounted for .029% of visits a week in January, up from less than .012% three months earlier.

In the same time span, Del.ic.ious traffic grew by over 600%. Visits to that online recommendation site increased to .0036%, up from .0005% in October, 2006. (Thanks for your help on these stats, Wendy Davis of MediaPost.)

Here’s a Wired rundown of some of the best tagging and social bookmarking sites. Tag, you’re it!

Should your brand spawn an online community?

Some brands are clearly benefiting from their own online communities. Nike’s community is quite active, with over 57,000 members. The largest Blackberry community has nearly twice that number. Marc Andreessen is betting that more niche brands — as well as sports teams, community groups and hobbyists — will want to reap the same benefits.

I’m thinking he’s onto something, due to the new ways that consumers are interacting with brands, as well as the power of search engines to fuel these connections. It wouldn’t be the first time Andreessen has a winning hunch.

You may recall that in mid-’90, the sweetheart of the internet was Netscape. Marc Andreessen was co-developer of this free web browser. During Netscape’s zenith, he was on the cover of every magazine from Business 2.0 to Time. That’s before Microsoft moved into the browser business, and its Internet Explorer did to Netscape what its Word did to WordPerfect and Excel to SuperCalc. Microsoft has rained on a lot of parades. Andreessen got drenched. But also quite rich.

As reports these past few weeks have declared, he has invested his money in Ning, a way to “launch a social network with a few mouse clicks.”

Ning would take much of the pain out of testing an online community surrounding your brand. But is it a wise decision? Let’s put aside for a moment the legal considerations (liability for bad advice shared on your forum, for instance), as well as the logistics of moderating the thing.

Does this marketing tactic support your brand? I say yes, for the following three reasons:

  1. Your customers experience your brand but could not care less for your company. As David Raab eloquently put it, “Brands are movie stars. Companies own the theater.” An online community becomes a place in that theater to congregate.
  2. People will trash talk your brand regardless of whether you host a community sounding board. Sam Decker of Bazaar Voice contends, and I agree, that it’s better to have them do it on your forum than someone else’s. I’ve quoted him speaking about negative user-generated content (UGC) in an earlier post.
  3. Search engines can’t get enough of the UGC that these forum sites generate. They just love ’em. Isn’t it better for people searching on generic brand features to find content about your brand as opposed to a competitor’s?

Does the prospect of an online forum about your brand scare you? It should. But you need to know more about online communities, and what better way than to launch a simple test? If not for your brand, how about for your church group? Marc Andreessen is preparing a well-stocked marketing laboratory just for you.

Want to check out a sample Ning-driven community? Here’s one on the evolution of broadcast and personal media.

Is the music industry returning to street corner busking?

The headline in the February 22, 2007 edition of Rolling Stone was ominous: Labels in Free-fall. It certainly looks that way. It reported that total sales of the top five CDs in January, 1997 was 865,144 units. This January sales fell short of that by 67% — only 285,702 units sold. Yes, that’s a free-fall alright. It’s also just the top five albums. Total album sales for the same two months was a drop of much less, 38%. That is, a drop from 55 million CDs sold in January, 1997 to 34 million this January.

So is the sky really falling? Or are these figures simply showing shifts in how people are buying music? The answer, I think, is both. There will definitely be winners and losers. And a lot of the losers are Rolling Stone advertisers.

Let’s look again at the numbers.

First, consider the affect that the long tail phenomenon is having on sales. Although the top five CDs have dropped by two-thirds, the drop was far less severe if you add up all CDs purchased. A drop of 38% is pretty horrific, but it’s a long way from 67%. Why weren’t they closer in magnitude? The answer is exactly what Chris Anderson describes in his book. The masses are buying a greater variety of music, stealing unit sales from the blockbuster CDs. The superstars are far less super than they were in ’97.

The article ignores that fact, because it is too busy bemoaning the imminent death of the album, and consequently, the death of the record label. I don’t argue that both are evolving fast. But dying? It’s all in how you define things.

Now let’s look at the CD. The numbers cited combine online and bricks-and-mortar CD sales. But they are deceptive, because they look at a CD, or “album,” as something that is sold unbroken. Buying individual songs is not included. What’s more, small retailers are also ignored by the source of this data, Nielsen SoundScan. Retailers can only participate if they have “Internet access and a Point Of Sales (POS) Inventory System.” My favorite independent record store has one but not both. What’s more, labels can report sales of their CDs, but must pay $500 per year for the privilege.

Single-artist labels are also disqualified. That means Ani Difranco was off the radar in 1997, when her Righteous Babe Records sold her CDs only (and sold them by the tens of thousands). This year there’s no telling what self-publishing artists are being ignored by Nielsen sales figures. And admittedly they’re the best we’ve got at the moment.

Now let’s look closer at what a record label is good for (here’s a hint to their post-millennium relevance: A record “label” literally is the donut-shaped paper glued to the middle of a vinyl 45 RPM single or a 33 RPM “long-playing record”). There was a time when artists needed a label, both literal and figurative. They needed help producing and distributing their music. Much has changed.

A co-worker, who is a niche recording artist in his spare time, describes a very different time not very long ago. Back then his home recording studio was a room with many expensive pieces of hardware, all wired together. When everything was fired up, the room became an oven. Voltage coursing through the system produced a perceptible signal hum, which itself had to be eliminated during the production process by – you guessed it – another costly gadget. All of this required money and ingenuity. My friend had enough of both to produce his albums, but most artists didn’t back then, and still don’t today.

Luckily, a musician can record and produce albums today with nothing more than the processing power contained in a notebook computer. Buy-in, in terms of both money and intellect, is much lower. As for distribution, deals can be cut directly with sites such as iTunes (are you listening, Freedy Johnston, you neo-Luddite, you?).

My friend is even considering placing a Paypal option on his music site. The site would accept donations, from anyone, regardless of whether they ever buy one of his songs. He tells me that others he knows can make an average of $20 a day, from total strangers, who just like what they’re doing and want to support their art.

It sounds a lot to me like busking. That’s what musicians used to do — and still do today on busy street corners — to earn a living or a little beer money. They strum their guitars, leaving their guitar boxes open for passersby to drop donations into. The kindness and charitable nature of music lovers has always been the lifeblood of musicians. I’m seeing things come full-circle, in an era of improved access to the music that touches our souls.

This was the meta message of Steve Jobs, in his essay last week that seemed to bite the hand that feeds iTunes. The Apple Computing CEO suggested that everyone would sell more music if digital rights management (DRM) was removed from the recordings that he and competing online music stores sell. Removing DRM would be the ultimate honor system. It’s as though he’s proposing to stop charging people a formal admission to hear their favorite artists. Instead, the artists come outside, into the open air, and sing their hearts out for those who toss their coins into a guitar case. Purchases of songs will remain retail transactions, but purchases will be made out of ethics and generosity and not punitive DRM constraints. 

Representation and distribution were handled by official record labels, and not musicians themselves, out of necessity. Technology required it. This system worked for over 80 years but nothing lasts forever.

Jobs’ anti-DRM essay is a signal that there must be a redefinition of the record label as we know it. Although labels won’t go away, the change will be significant. Instead of the label holding all of the power with most musicians, it will be the musician who can decide which street corner will serve his or her art the best. The label will manage the street corner. That is all. They’ll keep it clean, and maybe help to draw a crowd.

In 2006, Time Magazine called the person of the year “You.” Is it possible that in 2007, Rolling Stone will be forced to crown, as its label of the year, “The Musician?”

Voice recognition arrives one solution at a time

The Smart ShopperVoice recognition seems to be a theme in my life lately. I just finished setting up Naturally Speaking on my wife’s computer, so she can save wear-and-tear on her joints by dictating instead of typing. Then I read a piece by David Pogue of the NY Times, about another terrific productivity tool: Voice mail services that take your calls and convert them into email text, for you to review, sort and save. Finally, I read about the device pictured here, which allows you to rattle off the groceries you need and have it assemble your marching orders as a finished list.

Someone has already commented on the engadget blog entry where I learned about this device that it will fail. The reason: You can buy a lot of groceries for its purchase price.

As a marketer, I would disagree for two reasons:

  1. The long tail — We’ve observed that nearly everyone listens to music, yet relatively few listen to any particular artist. Some really obscure artists have made successful careers for themselves, thanks to lowered distribution costs.* Because of this same long tail phenomenon, a $150 device will be bought by enough people to be a success, especially because the concept behind it is sticky.**
  2. It helps ease a reviled chore — In my entire life I’ve only known one person who actually enjoys buying groceries. Just one. Everyone else just wants the stuff to magically arrive in their kitchen. Although it doesn’t go that far, this Top 10 New Product winner (at the recent Consumer Electronics Show in Las Vegas) does help family members collaborate on a job almost nobody enjoys.

I predict it will do quite well. I’m also confident that this is the beginning of a trend in technology. There will be more voice recognition tools, helping us get more work done. And more often than you might imagine, they will be combined with the cell phone. Sooner rather than later.

In November I was speculating that some day in the distant future, mobile voice recognition would help automate the construction trade. This past week has made me think this future is closer than anyone might imagine.

*Watch for a post from me later this week on the future of the music industry, as music labels become nothing more than the distribution arm that a recording artist needs to survive.

**Watch for another post this week on the art of making a product or concept sticky. It’s a review of a great book that expounds on the last third of Malcolm Gladwell’s The Tipping Point.

Bram Stoker: The original blogger

Tonight’s PBS retelling of Bram Stoker’s Dracula reminds me of a post I’ve been composing in my head for months but haven’t permitted myself to submit. I wanted to write about the storytelling (and marketing!) power of blogs. Thus my hesitation. I refuse to be a party to navel-gazing.

In the ten months I’ve been writing Digital Solid, I’ve encountered so many bloggers talking about blogging on their blogs. And who cares? Other bloggers, that’s who. Give me a break!

In this space I have talked about using technology to tell stories — and how storytelling is key to marketing. But there’s another fact you need to know: The blog is a unique medium for storytelling — one that is growing in relevance to marketers.

One friend recounted his Great Lakes sailing adventure in real time via his blog. Others have reported on their struggles to launch a product or a software upgrade. Their adventures have unfolded, one post at a time. And I’ve followed, loyal reader that I am.

Just as I followed exciting stories as a preteen, when I first read the groundbreaking novel of a humble Irish civil servant, Bram Stoker. His chilling book, Dracula, along with Edgar Allen Poe’s writings, ignited in me an enduring love of scary stories. But even then I realized that Stoker’s style was unusual. Most of Dracula was told as diary entries.

This evening I saw a (not very good) retelling of his story on television. What I am truly anticipating is the day when this story is presented as a faux-blog.

It would start with the postings of Jonathan Harker, the young clerk who shows the poor judgement of advancing his career in the mountains of Transylvania. Other characters would follow suit, just as they do in the pages of the novel.

A fiction blog (do you have a better name for it?) would have special demands. The novel takes place over the course of several weeks. I expect that the blog would compress the action considerably. Perhaps several action-packed entries would even be posted in quick succession on the same day.

But the point is, the Dracula blog would be wholly entertaining. And yes, it could be sponsored.

Now think of a more contemporary serial, presented by a brand wishing to show itself in the context of the story being told. And imagine devoted readers, who look forward to receiving the next installments via RSS. That day is not too remote, and in the words of one of Stoker’s characters, it will be cracking good fun.

It is happening today, by the way, on a cell phone near you. The Last Messages is a novel told exclusively through cell phone text messages. Finnish subscribers followed the story through over 1,000 messages sent to their phones.