The world’s recent arms race has lessons to teach about modern marketing. The U.S. and Russia (then the U.S.S.R.) spent a fortune on new weapons during the Cold War, each afraid it would get trumped by the other in battle. Tactics — what weaponry to use — took priority over strategy — when and how to use them. Jonathan Schell’s book of that time chillingly described what was at stake: The Fate of the Earth.
In spite of lessons from both ancient and recent history, folks who wage wars typically get hung up on gizmos. So do those who “wage commerce.” Are you addicted to tactics over strategy? Take this test:
- Can you list three narrowly-focused strategies for doing an end-run around your competitors? Give yourself one point for each, and add a point for each that uses “out-of-vogue” technologies or tactics, such as direct mail or email.
- Have you recently watched a competitor use a tactic and asked, “What’s their plan for using that?” Give yourself two points for looking deeply into the tactic. If instead of asking yourself that question, yours was “Cool! How can we get us one of those?,” dock yourself two points.
- Was your last strategy something you first imagined being executed using older or lower-tech methods, but they turned out too slow or costly? Give yourself one point.
- Do you find yourself, “Spending eight hours on tactics and five minutes refining your strategy?” (A tip of the hat to Seth Godin’s blog today for this one.) Take away three points.
- Finally, have you rejected a proposal lately because the authors didn’t do a clear job of linking their most gee-whiz tactics to the strategy you outlined in your RFP (request for proposal)? Give yourself three points. Conversely, if your RFP did not explicitly describe your strategy, subtract four points.
Tally things up and pencils down. If your final score is less than three, you may be a Marketing Tactic Addict. If it’s a negative number, seek professional help. Addiction to the latest tactics — whether they’re social media ploys, video podcasts or whatever — are empty calories at best and brand poison at worst.
Remember that the attack that brought our country temporarily to its knees didn’t come from a thermonuclear strike made by a hostile country. It came from a networked, amorphous group — one that sneaked into our infrastructure and turned it against us with explosive results.
The enemy used nothing more than box cutters and a willingness to be martyred. It’s a chilling example of simple tactics aligned behind a killer strategy.
Forty years after putting a human on the moon, we’re faced with the same question we had that day: Now what? My vote is not moon colonization, or sending people to Mars. No, let’s do something really challenging — but arguably far more beneficial. Let’s finally deliver stellar mobile web experience.