Taking a break for two weeks

Last week I clicked on a link to a friend’s blog, only to find this message. It seemed an apt metaphor for why I am taking a brief break — the first extended vacation since I started this blog in May of last year.

Bandwidth Exceeded

I look forward to returning the fourth week of September, rested, refreshed and ready to continue my exploration of marketing technology with you.

Shepherd your online prospects to conversion with a strong email reminder

MarketingSherpa does a lot of things right, so I should not have been surprised to get this conversion email from them last week. It should serve as a reminder that when someone begins a conversion process and bails out, all is not lost. Note the tone and content of this case study quality email message:

Dear Jeff Larche,

I noticed you began to enroll in the MarketingSherpa 7-day Free Trial Membership, but you didn’t complete the process.

Is there anything I can do to help?

I will be happy to talk with you and answer any questions you may have. In spite of our best efforts, some people have had questions they didn’t find answered completely on our information page.

The Free Trial provides tremendous value for marketers who want a faster, easier way to access ALL of MarketingSherpa’s content:

  • Private Research Database-Search 3,000+ stats on marketing instantly
  • Creative Samples Library-Search 2,600+ real-life campaign
    samples for inspiration
  • Topical Index-52 Topics listed from B-to-B Lead Generation to Viral Marketing

Click on your choice for a Sherpa Microsite all about that topic with Case Studies, How-to Articles & more. If you activate your free trial today you will also receive:

  • 10% Discount to the Sherpa Store that can be used instantly
  • Special Introductory Rate for annual membership (that’s $200 off normal retail value) should you decide to continue after your trial period.

You can re-visit the information page, and continue activating your 7-Day Free Trial here:
https://www.marketingsherpa.com/member_trial.html

The Free Trial Membership is absolutely risk-free. You may cancel at any time during your trial and we will not charge you a cent.

Should you have any questions, please feel free to call me or email me and I’ll be happy to answer your questions.

My phone number is: [toll free number withheld here], or if you prefer, email your question to [email address withheld here].

Thank you for your time.

Yours Truly,

Hope Hopkins
Membership Services

P.S. We are currently offering a free PDF download of Sherpa’s Top 5 Case Studies on Online Video Advertising upon activating your Free Trial.

Brilliant! They emphasize the benefits of joining now, make it easy, and sweeten the kitty at every turn. This reminds me of an Alexander Pope poem I memorized as a kid (I know, I was a weird child):

Men should be taught
As if you taught them not
With things unknown
Proposed as things forgot

Great advice then and now.

Four frivolous blogs for One Positive Day

I interrupt this Labor Day holiday weekend with something totally frivolous. It’s the first day of the month, and in honor of Kevin Hillstrom’s One Positive Day concept I’d like to praise a group of people, instead of a single business or individual. Today, in this warm and sunny Midwestern Saturday, I’d like to tip a glass of something cold in the direction of the millions of people who’ve made the Internet richer by sharing their lives and their talents with the world.

I write a professional blog, for purely professional reasons. I love it. I hope that comes through and takes some of the starch out of these posts. But there is always a level of propriety. The web may be freewheeling, but at least within these virtual office walls, I’ve placed limits on the topics covered and how they are discussed.

Blogging For The Fun of It

Most of the tens of millions of active bloggers have quite different standards and approaches. To my surprise, many are friends. I did a mental count yesterday, and realized that four of these friends who “blog for fun” were friends before they started blogging. (Full disclosure: One of them is more than just a friend. Hi, Julie. I’ll be home shortly — promise!)

A favorite of Max Estes’ blog so far

And here, I’ve defined a friend in less the Friendster definition of a close connection on a profile, and more as a “real world” friend. In other words, I’ve shot the breeze with all of them, without a business connection or prior blogging relationship. Here are their blogs, listed from most recently founded to most established:

  1. My Life As A Bunny As I write this in a coffee shop, Max Estes is sitting at the neighboring table. His newly-launched daily blog (Wow! I can’t believe he’s so prolific!) is an absolute treat (example shown above). You may notice his style. He gave me permission to use a piece of his artwork to adorn the home page of this blog. I pray he wasn’t drawing me, but I’m too chicken to ask.
  2. Marty Feldmanize Me I’ve had the pleasure of knowing Augie for years. We first bonded over geek stuff, and the store for pet lovers he operates with his wife. And yes, we’re also professional colleagues. But I hope we’re friends first. Lately, his blog has shown me a new side to this complicated individual. Similar to the original Sienfeld show, I’d define this as a blog about nothing. I’ve enjoyed taking a break with it quite a bit.
  3. Bad Ass Birds The only blog in this list with a mildly vulgar title is also coincidentally the only one I would give a solid “G” rating, in terms of content and profanity. It amazes me how a mixture of made-up birds, odd reviews of even odder films, and semi-serious summaries of 1970s Dark Shadows TV episodes could add up to something so compelling. Man! As I look around, these bloggers are making me feel so boring!
  4. The Song In My Head Today This blog is lovingly written by a talented and passionate music reviewer (who also has excellent musical taste, in my humble opinion — she and I agree so often on her selections!). You’ll be challenged and entertained by Holly’s reviews. And God bless anyone who has on her blog an Elvis Costello Week!

Could you think of a better time than now, during this sultry long weekend, to amble through some new and perfectly frivolous blogs? Go for it. Subscribe to the ones you like, and be sure to comment on them as you see fit. (Comments keep us bloggers from feeling like we’re wasting our breath!)

And if any of your friends come to you and say, “I’m thinking of starting a blog,” tell them you know someone who has seen several of his friends — mostly non-tech types – take the plunge and revel in the world they found on the other side. Give your friend plenty of encouragement and watch what happens. It’s a blast for all involved.

Growth of out of home ads reflects our fragmented media consumption

Physicists tell us the universe is ever-expanding, a concept that can make the mind reel. Advertisers trying to reach their target audience know this feeling well, as media alternatives continually fragment and multiply. One solution: Forget about media as we would ordinarily think about them and look to the places your market congregates as the medium itself.

I’m only a recent convert to the power of out of home advertising, but that only seems to make me more of a zealot. Here are three examples worth filing away in your new media mental database:

  • Billboards that greet you by name — Tested last year and rolled out in the April of 2007, the Mini Cooper Motorby program is ingenious. Have owners register online, and receive a free key fob. When that key fob gets within 500 feet of a billboard, it triggers a personalized message. The billboard is 5 feet tall and 33 feet wide. My only questions: What are the results? And how are they translated to a true ROI?
  • Virtual billboards, Second Life-style — If an ad is on the side of a building, but that building is on Second Life, is that an interactive ad or out of home? A little of both, because it is far more interactive (try clicking through the side of a real building without getting injured or arrested), but has the same ambient quality of the real world. The biggest down-side: Ads are everywhere in Second Life.
  • Literally touch your consumers as they drink their coffee — Coffee cup sleeves have come of age. According to BriteVision, an industry leader in their production and distribution (they have their own ad network of coffee shops), the average consumer spends 49 minutes with their “Ad-Sleeve,” what an average recall of the ad at two-thirds (65%). The biggest up-side: Since many cafes offer WiFi, providing a URL can help measure effectiveness and reach an upscale segment of consumers. You can also include a phone number or short code for a mobile marketing play.

The reach and creative potential with out of home are a couple of reasons it is growing when other media types are stagnant or shrinking. According to the OAAA, revenue for out-of-home advertising so far this year has increased by 7.9% (within a rounding error of the growth seen last year, and the year before). This projection for 2007 is based on spending in the first six months of the year. The graphic below shows prior growth.

Growth of out of home this year is projected again at roughly 8 percent

All of this is great news for brands that want to make a difference. There are many ways to truly involve consumers — some quite high tech, some that are extremely “out there,” and some that are frankly both. It all makes for an interesting ride with plenty to see and do.

When is a Site Map also an FAQ page?

When is a Frequently Asked Questions (FAQ) page the same as a page containing a map of the site? The answer is they’re always both FAQ pages.

No one visits a site out of random curiosity. Everyone has an agenda. And ideally, both the navigation of a site (as manifested in the site map) and the FAQ page address these user agendas.

Every link of a site map promises an answer. Every section of a site is another category of frequently asked questions.

The Takeaway:

Ideally, an information architect is responsible for designing a site’s map. Conversely, content managers working closest to the customer should be responsible for maintaining the FAQ page, and the answers provided. These two functions should be talking to each other regularly to make both of their contributions the best that they can be.