The 5 Things You Don’t Know About Me Meme, plus the importance of memes

I’ve been tagged “it” by Kevin Hillstrom, author of the MineThatData! blog. As part of the 17th generation of recipients of this playful meme*, I’ve been challenged to tell you a few, fun personal details and then pass on the challenge to five others. Although this has become a much larger year-end Internet phenomenon, you can thank (or blame) Jeff Pulver for this particular game of tag.

I’ve learned a lot about my fellow bloggers, and gotten a good chuckle in the process. Probably the best list I’ve read so far (and mind you, my RSS reader is tuned exclusively to business- and technology-related blogs — no puffery to speak of) is from a blogger who will remain nameless, who confessed, “Every winter in college, I ran naked through the library giving out donuts.”

Here is my list, refreshingly free of nudity and donuts:

  1. At the age of 11, like a lot of pre-teen boys, I developed a passion for performing magic tricks. This could have made me a social pariah, but I was quickly “discovered” by Dick Oslund, a talented professional magician who was born in my same home town. Along with studying how to do tricks, my first mentor had me reading books on showmanship and selling. In high school, while my classmates were earning a few dollars with paper routes and odd jobs, I was building a surprising bank account by performing at children’s birthday parties. Dick taught me to offer the curious mothers a choice of three different shows, with varying prices: good, better and best. I never had to decide exactly what to do for two of those, because the mothers would always book the mid-priced show. In this and other ways, I learned lessons I’m still applying. But don’t ask me to do a trick. I’m way too rusty!
  2. I lived for a time, shortly after college, in Venice, CA, trying to figure out what I wanted to do with my marketing education. Two blocks from the Pacific Ocean, I was helping a friend convert a factory building into apartments, living in the construction site. One day, working in the Beverly Glen area as a plumber’s assistant for some extra cash, I was nearly electrocuted in the crawlspace under the house of Tom Bosley, of Happy Days fame. The culprit was a poorly grounded sump pump. Perhaps it was the jolt of electricity, but shortly after that I was on a less hazardous career track.
  3. It’s hard for me to think of a professional accomplishment that wasn’t actually the work of a team of inspired and talented people. Therefore, I won’t single out any one of them here. Instead, I’ll tell you that I did some solo work as a volunteer, years ago, for the Wisconsin chapter of the American Cancer Society. On the basis of my analysis and by merely changing what donors were contacted, they increased renewal donations by 23% over the prior year. All without spending additional fundraising dollars. This added over a million dollars to their bottom line. (I also donate blood regularly, but not to the organization.)
  4. Between high school and college I traveled with a circus. Yes, a real circus. I kid you not.
  5. My wife keeps hoping I’ll outgrow my love of loud, fast punk rock music — some by musicians young enough to be my kids. In my opinion, by far the best album from last year is by The Arctic Monkeys.

*So what’s a meme?

The term was coined 30 years ago by the Richard Dawkins in his book The Selfish Gene. It refers to a unit of cultural information, such as this “five things” list, an urban legend or even a catch-phrase, transferred “virally” from one mind to another. Like a virus, it needs a conveyance method and a hospitable host. In the case of this meme, the conveyance method from blogger to blogger is something called a “ping.” The bloggers I mention below will be automatically informed of my challenge to them. As for the hospitable environment? Hey, who doesn’t want to divulge a few facts about themselves?

Anyone who wants their brand to spread online — and offline — would do well to understand memes and how they can be leveraged.


Here is my challenge to the next five bloggers. Do tell!

Can negative reviews of your product actually help you?

Earlier I had talked about Hosted Conversations, a hybrid online ad and portal to content. All content is about your product … generated by (gasp!) the unwashed masses. Okay, that’s harsh, but sometimes clients look at user generated content that way.

Fellow blogger Chris Brown, and others, were sceptical that the ad unit would represent good cross-sections of opinion. In other words, criticisms would be mild and rare, thus destroying any credibility.

So here are three questions:

  1. If you truly opened conversations up, would you get seriously flamed, and have way more negative than positive opinions voiced?
  2. If the answer to the above is no, would the relatively rare damning reviews hurt your brand and a decision to purchase from you?
  3. Is the risk worth it? In other words, do people trust online reviews in the first place?

I found one person’s opinion on all three. That person is Sam Decker, VP of Marketing and Products at Bazaar Voice. In a report he presented back in September, he provided some clarity to Question #3, when he showed how there is a strong correlation between online and offline reviews. In other words, experience should demonstrate to most consumers that there is reliability in online reviews.

I can also speak for myself and say that my online research has been at least as helpful in purchase behavior and satisfaction than have the opinions of friends and associates. He also quotes a familiar source for a theory on how and why trust can be developed online:

The Edelman group found that ‘trust in someone like me’ has tripled over the last two years. The key phrase here is ‘someone like me.’ Shoppers identify with the reviewer based on the content of the review, user attributes, and product attribute ratings.

For answers to Questions #1 and 2, I refer you to Sam’s contribution to a recent Forrester Research podcast, called Word-of-Mouth (third one down in this list):

We’re finding across our clients that with online reviews, [they] are 8-to-1 positive to negative.

Products with mixed reviews actually drive conversion, because that’s what we as consumers are looking for. We’re looking for that negative review that can give us the right information we need in order to get out of decision paralysis and make a decision. It also drives authenticity, which is what this is about in the first place.

The Take-aways:

If you have a good product, it will get mostly good reviews. And even the bad ones may cause people to buy your product if (a) They don’t relate to the reviewer, or (b) They don’t look at the complaint as a big negative.

As you can tell, I feel that with proper precautions, the risk is ultimately worth it. Be honest, be open, and — oh, yes — be prepared to step into the conversation to add your brand’s perspective to the negative comments.

In a product review I talked about in my previous post, the first (and as of this writing, the only) person responding to a slam on the Hosted Conversations concept was none other than Rick Murray, of … Edelman!

Even Betty Crocker is strapping on the feedbag

Betty Crocker for Boys and GirlsLet’s face it. You know RSS feeds are becoming mainstream when even an ageless, fabricated chef has one. I’m referring to Betty Crocker, and her Recipe of the Day, appearing in an RSS reader near you.

Follow the link to the BettyCrocker.com site and discover a great explanation of RSS (really simple syndication), and an even better argument for using it to serve up your own freshly-baked web content. Every modern kitchen has one.

Thanks to Christopher Kenton of Marketonomy for the heads-up.

The Metaphysics of Netflix

Ever since Netflix announced that they would pay a million dollars to anyone who could significantly improve their recommendation engine, I’ve wondered what it would take. Now I think I know: a philosopher.

For those of you who have been wondering, dozens of individuals and teams have taken the challenge. They’ve downloaded the 10 million-record preference dataset from Netflix and crunched the numbers earnestly, with varying results. As of this writing, NIPS Reject is in the lead, with a lift over the Netflix algorithm of 6.13 percent. (Tough luck, WXYZ Consulting – you’ve been in the lead for nearly a month, but your 6.11 percent just got topped.)

With an additional 3.87 percentage points yet to be racked up, the road to victory is long – possibly impassable. If I understand my statistical modeling correctly, every unit of progress to that 10 percent goal will be a far tougher slog than the one before it. There clearly needs to be a breakthrough in how the problem is approached if anyone has a chance of winning. A couple of days ago, it occurred to me that the source of this breakthrough might be a better ontology.

Ontology is the study of logically structured categorical models. It helps us understand a particular domain of reality by looking at its essential elements, and especially, how they are interconnected. Because ontology proposes to explain big complicated things, this discipline was honed first by philosophers. More conventional scientists took a little longer to catch up. And as I learned earlier this week, philosophers seem to still have the upper hand. At least, that’s the case with my friend.

A university professor and doctor of philosophy, my friend was filling me in on his latest, fascinating endeavors, as we chatted over Christmas cookies and good Scotch.

When he isn’t teaching at an East Coast university, my friend is doing lucrative consulting work. The computer science company we works with is tapping into a huge demand among Fortune 100 companies for his brand of categorization. They combine this new way of seeing the data with the datamining muscle of leading-edge computer modeling.

He explained that these clients are drowning in data, but these data are in silos that imprison them. It’s hard to tease out the stories they have to tell, and impossible to combine them to make a more complete model of that industry’s “reality.”

My friend has an apparent talent for getting to the essential reality of his clients’ domains. And yes, as you can imagine, he’s doing very well for himself.

I won’t disclose the latest industry with whom he’s involved, but let’s say it’s water desalination. He described how engineers have fed their databases with terabytes of facts, but given little thought, beyond their initial purpose, to the structure of their databases. He helps remedy that with his brand of philosophy.

In a proof of concept meeting with the company, my friend announced to them what he proposed. Ever the showman, he said, “Gentlemen, what we’ll deliver to you is the Metaphysics of Desalination!”

They signed the next day.

Now I wonder if his skills couldn’t be put to this Netflix challenge. I suspect the first question he’d ask is, Why is it so tough? After all, prediction engines for other products, such as books and music, are fairly reliable.

The answer, I suspect, is that films appeal to us on so many more dimensions than songs or written stories. In a cinematic experience, there is just so much information to take in. What’s more, the alchemy of that information — those flickering images projected to give the illusion of movement — seems to take place uniquely in each of our heads.

In order to parse out movies into logical categories, I suspect that the first thing my friend would do is call of more input — perhaps appending data from a rich, relatively impartial source such as the Internet Movie Database. In other words, he’d ask for a second silo to “fuse” with the first.

He would then look at the elements and properties of the films without regard to the reviews of viewers. He would sort out those things that are merely a part of the film, without influence on the viewer, while taking special notice of the items that would likely cause a change in how the other elements are perceived.

It wouldn’t be easy, and it may not be possible. But the reward would be significant. It would also result in a new movie ontology, which is something I and other movie buffs would find endlessly fascinating, the way baseball fans pore over box scores.

As soon as my friend returns with his family to their New England home, I’m going to send this to him, as my own million dollar challenge. Although I’m going to have to scale it back a bit. Maybe another bottle of Scotch.

New ads called Hosted Conversations link to real-time brand buzz

If you are a brand steward and follow the online buzz about your product, you may have wished for a way to swing your computer screen around and show the world the great things users are saying about your brand.

It’s the online equivalent of word-of-mouth. When you hear something good, you want to hear these endorsements shouted from the rooftops. Well, the PR group Edelman, in collaboration with RSS distributor Newsgator, have found a way to do just that.

Edelman’s clients can now order up ad units that are essentially “widgets” displaying headlines linked to user-generated content (UGC) about a brand. You’ve heard of testimonial ads. These are the dynamic equivalent of them. And because they carry the credibility of UGC, I predict Hosted Conversations will be extremely successful if done correctly.

According to this piece on the recently unveiled Hosted Conversations:

The NewsGator-powered product tracks media relating to pre-specified subjects, extracting nuggets from blog posts, mainstream media, and video and photo sites. The PR firm will pluck the highest quality content from those sources based on criteria set by its clients; the choice bits will then feed dynamically into the chosen advertiser-branded units. We’re determining the “memes in conversation, who’s saying the most interesting stuff,” said Rick Murray of Edelman.

What do I mean by executing these ads correctly? I would say they would be doing the brand a favor by sprinkling the glowing reviews with some dissenting opinions. Although they would have no control over these criticizing posts, they Edelman would be able to provide their side of the story in comments associated with the piece.

Although these folks have stumbled publicly lately, I suspect that if anyone can pull of this feat they can. For example, read Rick Murray’s quick response to this criticism of the very concept of the new ad unit. When you browse down past the blogger’s post, the very first comment you’ll see is by the owner of the brand in question. And a very tactful response it is. Well played, Rick!