Costume company uses political widget to predict election results

If you’re an online costume company whose biggest sales day is in late October (Halloween of course), how do you use social networks and current events to generate buzz? The leader in this category, BuyCostumes.com, created a widget that claims to be an accurate predictor of Presidential election results. Check out this clever way to cause a stir — and sell a vertiable Washington Beltway worth of cardboard masks!

 

Thank you, Jon Krouse, for the scoop, the good conversation, and the cookie. (Full disclosure: The only payment received was a wonderful Alterra brand Cowboy Cookie, at the coffee shop where we met last week).

 

What do you think? Is this type of promotion worth it? Let me know your thoughts. I’ll be checking with Jon after the election to see if the ROI on was as strong as I suspect it will be. In the meantime, he encourages you to click through, vote early, and vote often. 🙂

This Thursday’s Interactive Marketing Assoc. speaker weighs in on Influentials, NPS and social media

The Milwaukee Interactive Marketing Association has come back to life, and its first event of what promises to be a fascinating season will be Thursday night, at the William F. Eisner Museum of Advertising. Bryan Rasch of Hanson Dodge will discuss how to meet the online needs of what his firm calls Brand Champions. It’s a somewhat ironic term, since the sites his company creates for their core clients (including Trek Bikes) are for “active lifestyle” consumer products. These sites cater to champions of all stripes — some of the most active consumers, including triathletes, pro fishermen and other avid outdoors people.

I spoke with Bryan to get a feel for his company’s approach to online branding. I wanted to know his thoughts on three topics that are being hotly debated today. They are as follows:

  1. Influentials: Do Malcolm Gladwell’s Influentials really exist? And if not, aren’t any efforts to court brand champions ultimately wasteful?
  2. Net Promoter Score (NPS)*: Where do you stand on the topic of this metric?
  3. Social Media As Brand Promotion: Isn’t the potential for negative online reviews too harmful to warrant opening your brand to public discussion?

JL: First, Bryan, I’d like to know what you think of those people, such as Bob Garfield (the AdAge columnist) and Clive Thompson (in his February Fast Company piece) who have claimed that there is no validity to the concept of courting a product’s Influentials?

BR: They have a point in that you can’t identify a small number of extremely influential people, to whom everyone else turns for advice on a brand. Brand champions are a much broader base of product users. They are vocal, and they particularly prefer the web as their megaphone. But aside from their passion for the brand, they are no different from other customers. They may make up large numbers — upwards of 10% of the total number of visitors to a typical brand site.

JL: I’ve heard you talk about Net Promoter Scores (NPS) as a metric. Do you encourage this type of evaluation, or do you agree with those who think it’s too simplistic?

BR: I do encourage the use of NPS, but primarily as a measure of true customer satisfaction. The strength in this measurement lies in knowing that it doesn’t predict a user’s likelihood of being a brand champion, but the likelihood of that customer buying from you again. But I think this score can also help you understand the likelihood of your consumers to speak out … to write positive reviews, recommend your brand to others online, etc. Thus the metric is helpful as a barometer of how your brand may perform within Social Media formats.

JL: If you want to encourage brand champions online, you have to open the gates and let in all opinions. A minority of brands are comfortable with a certain level of negative buzz. But most refuse to provide forums for discussion because they’re afraid of getting flamed — of being host to unfavorable reviews. What is your response to those fears?

BR: The negative reviews will happen, and often they’ll happen first. But reviews seek an equilibrium, just like water. Initially, a negative review may show up, because a consumer is angry. But over time, other consumers who love the brand tend to prevail. Over time the sum of the reviews reaches the proper level of consumer opinion.

I’ve never come across a set of reviews where it wasn’t an accurate barometer of how the brand fulfills consumer expectations.

Do join me Thursday night at what promises to be a provocative and informative presentation. Visit the Milwaukee Interactive Marketing Association site for details.


* NPS asks customers one question: “How likely is it that you would recommend us to a friend or colleague?” Customers reply with a score on a scale of 10, with 10 being “Extremely likely.” The net score is the sum of all customers scoring nine and 10, minus those scoring six or less. Incredibly high scores are in the 75 to 80 percent range of your customers. The average is only 15%.

 

Andy Sernovitz provides disarmingly love-filled advice to a b-to-b crowd

I’ve wanted to see Andy Sernovitz speak for several years. This Milwaukee-boy-made-good is the author of Word of Mouth Marketing: How Smart Companies Get People Talking. He’s a terrific dose of inspiration for any marketer facing the terrifying prospect of helping a brand “go viral.” Today he provided that inspiration — along with some excellent tactical ideas — to my city’s Business Marketing Association.

Sernovitz’s presentation clearly had a consumer marketing origin, but he did an excellent job of reminding the business marketing group that we all go through the same decision stages in a considered purchase. Whether the person is a retiree buying his first recreational sailboat or a young design engineer considering parts suppliers, we’re human first. We’re swayed strongly by the opinions of others.

We’re also moved by the creative imagination of smart marketing. Andy reminded us that we love what a brand does for us, or how it tickles our fancy.

Ah, love. Who knew there would be such a strong tie-in with Valentine’s Day?

Joking aside, here are two of his tips that are dead-on when it comes to marketing to business buyers:

  • White papers are still effective viral marketing tools
  • Email-a-colleague tools on your b-to-b web site are as well

Andy also mentioned that it was the viral aspect of YouTube that has it valued so high compared to other video sharing sites. He counted 13 ways that YouTube helps people email or otherwise share its content with others.

Online support of smart promotions can also help to get people talking. As a topical example, Andy mentioned this brilliant way that White Castle is getting people to talk about their restaurants on this day:

A great ad, cited on Andy’s blog today

Now there’s one more restaurant that you can’t get into tonight without a reservation!

ProjectStars CEO describes how this new site blends job board with social networking

I’m returning from a holiday hiatus with recharged batteries and major content changes to Digital Solid. Come back often or subscribe to find exclusive interviews with online news-makers, plus more news and tips you’ve told me you appreciate as marketers in an increasingly technological world.

Michael Beddows - CEO - ProjectStarsTo kick things off in 2008, I’m thrilled to bring you an interview with Michael Beddows, CEO of the new projectstars b-to-b online social network. This site is part project board, part social network and part blogging cooperative. It’s a novel mix that has already attracted an impressive critical mass of participants.

Q: projectstars has been around for almost four months. Has the growth you’ve seen in that time surprised you, or was it about what you were expecting?

MB: Considering that our marketing over the past few months has consisted entirely of word-of-mouth, we’re very pleased with both the quantity and quality of our membership growth. This organic growth has also provided us with some great feedback on how we can refine our equity blogging approach.

Q: In a blog entry you mention that there are generally three types of online communities, and they mirror the Malcolm Gladwell The Tipping Point connector types. Of the three, projectstars is a “Maven” network, where you’ve written, “Content is king … For those who are knowledgeable, these [Maven] sites are a great place to showcase expertise and get discovered.” Can you name other communities that follow this “maven model,” where members are encouraged to promote themselves and their expertise?

MB: LinkedIn has an Answers section where members can vie to be nominated as the “Top Expert.” The difference with projectstars is that our members are not restricted to a Q&A format and can participate in more engaging conversations. projectstars is also more amenable to search engine optimization, which means that our member contributions are more discoverable in search engines. It’s one thing to be seen as an expert within the confines of LinkedIn, quite another to be seen as an expert on the Internet at large.

Q: Your site says that you’re “blurring the line” between job sites and business/social communities. This is extraordinary enough, in that I’ve never seen another site that is certifiably both, as yours is. But what has struck me as more novel is that your business model sounds a lot like a cooperative. A week ago you conducted your first share giveaway, where 100 members with the most earned points receive their shares in the business. This sounds unique for a social network site. Is there any other community that you’ve modeled this against?

MB: We believe we are the first social network to offer members shares. We think this is the way any online community should operate as it’s the members who make the community. It’s quite possible that someday, many social networks and blog communities will become equity blogs, where members band together to form a cooperative.

Q: Speaking of blurred lines, I like the Facebook login feature, which allows anyone who is already part of Facebook to register with projectstars from a page within Facebook. I was curious how the tie-in would benefit me, and saw that friends in Facebook who are also on projectstars are immediately identified and added as a projectstars buddy. What a cool way to tie the two communities together. Has this Facebook connection helped spread the word about projectstars?

MB: With so many sites out there, anything which makes registration easier is good in our books, so the Facebook login helps in that respect. We are also developing a Facebook application so that your projectstars blogs will show up on your profile and others can vote on them – once this is completed we do expect that will help spread the word.

Q: Are you optimistic about future tie-ins with other social networks through OpenSocial? How is this work progressing?

MB: We are members of the OpenSocial development lists and are tracking progress closely, however OpenSocial specifications are still in development so we expect it will be later in Q1 2008 before we see anything from projectstars on this front. We are also investigating the possibility of projectstars itself being an OpenSocial container. projectstars members can already set up their own personalized page of projectstars content, RSS feeds, and widgets at my.projectstars.com so this would be an ideal place to host OpenSocial apps.

Q: Blogging is a great way for domain experts to show off their knowledge. On the other hand, many of these same people already have one or more blogs. Are you looking at ways to port “outside” blog content into your site, or do you simply want to encourage bloggers to move their tent within the walls of projectstars?

MB: We did investigate linking members blogs to the system, however there were two problems with this. First, the projectstars community structure means that automating where posts appear is not easily possible, and second we realize that although people do have their own blogs, they don’t always blog about one subject, and sometimes blog about personal/life issues. As we want to keep projectstars content focused on the topics provided by the 300 communities, we decided to enable blogging within the system.

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Cheers to the barnacle app: a useful new entry in the Web 2.0 lexicon

Last week I reported on a fun little social lubricant called Foamee. It is a third party trifle completely reliant (at least as of this writing) on Twitter. The objective: If you’re a member of Twitter, you pledge to buy someone a beer. Foamee keeps tabs on these declarations.

Anatomy of a Barnacle AppAs I pointed out in my post, this application is part of a larger trend. Namely, that of launching a shoestring site that is financially independent of a larger site, but completely dependent on it for survival. It’s an interesting paradox, and all but cries out for a new piece of jargon. You know, something to toss out casually during your next new media PowerPoint presentation.

Enter Joshua Porter of Bokardo Design. In his blog, Joshua dubbed this type of site a barnacle app. I think the term has legs (and the graphic above backs me up on this — at least, a barnacle has “feeding legs”).

Do you agree? Is this a term worthy of surviving past its inevitable 15 minutes of fame in Wired‘s Jargon Watch listing (a recent example)?

Also: What is your favorite barnacle app, and why?